Contact Us
We’re Here to Help
Address: 700 Rochelle Cir, Fort Collins, CO 80526
Find answers to common questions, manage your booking, or reach our support team directly.
Popular Help Topics
📅 Manage My Booking
Change dates, cancel, or reschedule your tour.
💳 Payments & Refunds
Learn how charges work and when refunds are processed.
🛡 Safety & Policies
Read about health, gear, insurance, and park rules.
📍 Trip Details
Get instructions on meeting points, what to bring, and travel logistics.
❓ General FAQ
Check answers about timing, weather, accessibility, and more.
Get in Touch with National Park Tours
Still Need Help?
Our team is available to assist you every step of the way.
We are available 24/7 by email!
📧 Email: [email protected]
Phone & Chat Support Hours:
Monday–Friday, 8:00 AM – 6:00 PM (Central Time)
Saturday–Sunday, 9:00 AM – 6:00 PM (Central Time)
☎️ Phone: 1-303-835-3566
💬 Live Chat: Available during business hours
On-Trip Emergencies
If you’re already on a tour and need urgent assistance, please call the 24/7 emergency number provided in your confirmation email. This connects you directly with the guide company running your experience.
Mainland Contact
Frequently Asked Questions
What if I book a package or contact you directly?
Guests who use our package form or reach out for a custom trip will work with one of our travel agents. Your agent can help with tours, flights, hotels, and experiences not listed on the website.
Are all operators licensed and insured?
Yes. Operators must be qualified by the National Park Service to enter the parks. We only work with professional vendors who are licensed, insured, and meet the highest standards of safety and service.
Who provides customer service during the trip?
Day-of logistics and guest care are handled by the vendor or guide company. If you booked a package or need additional assistance, our agents are also available to support you.
What if I don’t see the tour I want?
Not every experience we offer is listed online. If you’re looking for something specific or want help designing your trip, contact us directly and we’ll connect you with options.
Can you also book hotels and flights?
Yes. For guests who request packages or contact us directly, our agents can arrange hotels, flights, and other travel details alongside your tours.
Trip Details
Who will send my booking confirmation?
When you book through our website, you’ll complete your reservation directly with the tour operator. Your confirmation email and trip instructions will come straight from the guide or guide company running your tour.
Who do I contact if I’m running late to my tour?
Call the number provided in your confirmation email. This connects you directly with the guide or operator handling your trip. They will advise whether they can wait or help you reschedule.
What happens if my tour is canceled due to weather?
If a tour cannot operate due to unsafe weather or conditions, the operator will either reschedule your experience or issue a refund. Policies vary by vendor but are always communicated in advance.
Payments & Refunds
Can I get a refund if I miss my tour?
Refunds for no-shows are not guaranteed, as most operators must honor their schedules. Check your tour’s cancellation policy, and consider adding trip insurance for extra flexibility.
How do payments work?
Payments are processed directly by the tour operator’s secure system. You’ll see charges on your statement from the vendor running your experience, not from us.
Manage Your Booking
How do I cancel or reschedule my tour?
Most tours can be canceled or rescheduled if you contact the number or email contained within the confirmation email. Specific cancellation terms will be shown before you book and in your confirmation email.
Steps You Need To Follow
- Find your confirmation email. You will need your confirmation number. If you can not find that confirmation number, please contact us, and we will look in the system under your name or email.
- Open that email, and inside will be instructions to contact the tour guide directly.
- Follow the instructions to call or email the operator directly. They will provide changes and updates as required.
- If you are unable to do this, please call us and we will assist in resolving the issue.
Can I change or cancel my reservation?
Most tours have flexible cancellation policies that will be clearly shown before you book. Since reservations are made directly with the operator, you’ll manage changes and cancellations through their system. Our team can help guide you if you need assistance. Most tours offer full refunds if you cancel 72 hours prior to the tour start.
Safety Tips & Recommendations
How do I cancel or reschedule my tour?
Most tours can be canceled or rescheduled if you contact us (or the operator directly) within the policy window. Specific cancellation terms will be shown before you book and in your confirmation email.
Can I change or cancel my reservation?
Most tours have flexible cancellation policies that will be clearly shown before you book. Since reservations are made directly with the operator, you’ll manage changes and cancellations through their system. Our team can help guide you if you need assistance. Most tours offer full refunds if you cancel 72 hours prior to the tour start.
National Park Tours Policies
What is the cancellation policy for the tours and activities offered on National Park Tours?
Where is the privacy policy?
Where can the refund policy be viewed?
CONTACT US
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National Park Tours
700 Rochelle Cir
Fort Collins, CO 80526 -
Meeting locations vary for each tour: You will be sent a meeting location after you book
